What is smartmall.pk?

Smartmall.pk is an online shopping website which provides branded products in affordable price.

How do I place the order?

It’s very simple like ABC. Go to our online shop, select your favourite product/s, add them into cart and check out.

How will you deliver my order?

Your order will be reached at the given destination through a reliable courier service. If your payment mode is Cash on Delivery, the courier agent will collect the money from you at the time of delivery.

What is your delivery time?

Usually your order take 2-5 working days from the date of order. However the delivery can take longer during sale or busy holiday season.

I am not able to place order of the same product more than 2 pieces.

Our purchase limitation is set to 2 for a product. We have take this step to discourage the wholesaler and reseller from buying so everyone can enjoy our the best price products.

What is "cut label" products?

Due to some technical reasons, there is one of the obligations of the manufacturer applied by the merchant that they can not sell their products locally with real labels. But they are authorised to sell those products with cut or cross labels. Those products are as good as our other products with labels. Our quality team makes sure the quality of every product.

What are your delivery charges?

We provide free delivery if your order is Rs. 1500 or above.

Orders below Rs.1500 we charge Rs. 200 per order.

Can I open my package before paying to the courier?

As per our terms with courier agent, you are not eligible to open the package before paying. However you have 7 days “No Questions Ask Money Back Guarantee”. So you can send us your products without any delay.

Do you offer international delivery as well?

At the moment we are not providing international delivery.

Hope we have addressed your concerns. If you still have any queries please feel free to write us.

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